Client Services Consultant x2
Closing Date: 13.11.2020
The Client Service Consultant: Institutional Administrator will be the point person expected to service the top 20 corporate clients, while the Client Service Consultant will attend to all other clients. These two positions focus on providing excellent client service support via client query resolution, within Service Level Agreements, and by responding to evolving needs. The incumbents must therefore display an innate ability to work with stakeholders and foster meaningful relationships that exceed expectations. Reporting directly to the Operations Manager, the individuals in these positions will also need to attend to institutional and ad-hoc administrative duties. The Client Service Consultants (CSC) will be tasked to perform ongoing data remediation, enhanced due diligence and the monitoring, and flagging of any irregular transactions daily. These positions offer growth and stimulation as the roles evolve and as the organisation expands. It is important that the incumbents offer insightful information to clients, make qualitative deductions and assessments, and follow through with feedback. More so, display complete empathy with client needs responsively, while exhibiting a sound understanding of the industry- this coupled with excellent product knowledge to field client queries. This is an enticing opportunity for individuals with a keen interest in investments, offering professional growth for those who are willing to provide excellent service to the company. It is a good fit for mature, grounded, stable individuals who are committed and who can strongly identify with the ethos of a business that fosters cohesion, dynamism, dedication, uprightness, accountability, employee development and wellbeing.